Description

Join RPC Fast as a Customer Support & Community Manager to provide technical support for Solana RPC & Data Streaming SaaS and engage with the Solana developer community. This role involves troubleshooting, pre-sales support, and building relationships within the Solana ecosystem.

Employment Type

full-time

Experience Level

Prior experience in community roles (1–2 years) is welcomed, but strong Solana ecosystem knowledge matters more.

Responsibilities

• Provide customer support in community chats and helpdesk, troubleshooting RPC/gRPC/Solana-related issues and mediating with engineers
• Answer pre-sale questions to facilitate customer onboarding
• Work closely with the engineering team to escalate performance questions or technical issues
• Maintain SLA
• Engage actively with Solana-based traders and developers in communities to raise product awareness and attract SaaS leads
• Build relationships within the community
• Comment, quote, hold AMAs and discussions, run polls
• Collaborate with the Marketing team to publish 3+ posts per week about the product
• Follow trending topics, identify common pain points and ecosystem opportunities to refine product positioning
• Share ecosystem/user insights with the tech team and CPO to impact product development

Requirements

• Strong understanding of blockchain fundamentals and Solana architecture
• Familiarity with RPC nodes, RPC providers, gRPC, HFT, validator nodes, performance, latency, shreds streaming, SWQoS, real-time data consistency
• High-level understanding of HFT and real-time Solana trading requirements
• Ability to explain technical concepts clearly and concisely
• Familiarity with the Solana ecosystem (validators, explorers, tooling, major DeFi protocols and dApps, trends, general jargon)
• English C1+, excellent written communication
• Quick, proactive, and structured communicator
• Ability to adapt your tone to highly technical conversations
• Responsible and consistent
• Friendly but professional presence in community channels